The BroadWorks® Receptionist is a carrier class IP Telephony attendant console for use by receptionists, or telephone attendants, who manage and screen inbound calls for businesses. The BroadWorks Receptionist is fully integrated with the BroadWorks platform.
BroadWorks Receptionist- Enterprise is a feature-rich desktop client application that is fully integrated with the BroadWorks platform.
BroadWorks Receptionist is available in 3 versions for Enterprise, Small Business and Office users. BroadWorks Receptionist. Enterprise delivers the following benefits to users:
- Intuitive design that follows the natural workflow of a call from the top of the screen,
- Simplified business processes as only valid options are presented to the attendant.
- Professional call handling as critical information is available in real time.
- Accurate delivery of messages via a one-step process when people are unavailable.
The BroadWorks Receptionist — Enterprise may be used under a number of different operational scenarios. These scenarios include:
- After Hours – operators can automate the switch from “day” to “night” mode and vise versa
- Hoteling – multiple part-time operators can share a single logon in sequence when they change shifts
- Low Traffic – single receptionist answering one or more dedicated main numbers
- High Traffic – more than one instance of Receptionist managing multiple dedicated main numbers
- Network Attendant Console – geographically dispersed operators supporting each other in an enterprise configuration
- Multi-Tenant Offices one or more operators can answer calls on behalf of different organizations
- Optional Voicemail Transfer – transfer calls to voicemail for contacts in a group/enterprise that are busy or unavailable
- Mobile Receptionist – provides the features and functions of the BroadWorks Receptionist – Enterprise client application — with mobile phones.
KEYBENEFITS:
- Transfer Control – distribute call to contacts using blind and/or announced transfer methods
- Operator Barge-In – operator intrusion on a busy line for emergency or special instances
- Contact Status – view presence information of contacts
- Enhanced Contact Monitoring – additional on-hook, off-hook, ringing and DNID contact states
- Monitored User Selection – enhanced enterprise wide user monitoring selection screen
BroadWorks User Managed Privacy Support – user level privacy for status and contact information exclusion from - Broad Works directories.
- Caller ID – identification of calling party for incoming calls only
- Caller ID – identification of called party for outgoing calls only
- Call Control — Dial – dial a number
- Call Control — Accept – accept an incoming call
- Call Control — Hold – place a call on hold and retrieve it Call Center Queue – monitor, manipulate and disperse queued calls coming to your phone
- Call Center Stats- basic call and queue related call center stats
- Last Redirected Support – identification of last redirected number for incoming calls only for serviced or executive offices
- Camp On – perform a directed hold when the receiver is busy Directed Call Pickup – pickup a ringing extension (available when contact state indicates ringing)
- Direct call pick up
- Pick up a ringing extension (available when contact state indicates ringing)
- Transfer Control – distribute call to contacts using blind and/or announced transfer methods
- Operator Barge-In – operator intrusion on a busy line for emergency or special instances
- Contact Status – view presence information of contacts
- Enhanced Contact Monitoring – additional on-hook, off-hook, ringing and DND contact states
- Monitored User Selection – Enhanced enterprise wide user monitoring selection screen
- BroadWorks User Managed Privacy Support – user level privacy for status and contact information exclusion from BroadWorks directories.
- Caller ID – identification of calling party for incoming calls only
- Caller ID – identification of called party for outgoing calls only
- Call Control — Dial dial a number
- Call Control — Accept – accept an incoming call
- Call Control — Hold – place a call on hold and retrieve it
- Call Center Queue – monitor, manipulate and disperse queued calls coming to your phone
- Call Center Stats – basic call and queue related call center stats
- Last Redirected Support – identification of last redirected number for incoming calls only for serviced or executive offices
- Camp On perform a directed hold when the receiver is busy a Directed Call Pickup – pickup a ringing extension (available when contact state indicates ringing)
- Index Contacts Search – search filter using an alphabetized index
- Mass Contacts – support up to 40,000 contacts in a directory a LDAP – support for LOAP corporate directory standard
- Contact Directory Filtering – directory filtering of enterprise groups, departments and user details
- Directory Plug-in Architecture – extendable directory interface for third-party plug-ins
- Keyword Contacts Search – search by name, extension number or department
- Company Notes/Profile – show organizational notes and profile
- Contact Notes – shows contact specific notes
- Enhanced Speed Dials – search and call numbers from a list of up to 100 speed dials
- Call Length – shows time of call in active and hold states
- Call History – history of missed, received and dialed numbers
- Call Statistics – shows basic call statistics including transfers and average hold time for a given time period
- Enhanced Application Themes – individually modify elements of the BroadWorks Receptionist interface, including logos and panel colors to your preference or corporate identity
- BroadWorks Deployment Studio – tools designed to simplify branding, pre-configuration and deployment of the BroadWorks Receptionist desktop client
- Customize Panel Sizes – modify the height of the switchboard and contacts directory, as well as table column widths
- Multiple Input Devices – ability to use combinations of mouse or touch screens to input information
- Broad Works Integration – tight integration with the BroadWorks platform interfaces with ongoing version support
- Citrix Support – for fast, low-cost hosted Windows application delivery to remote desktops
KEY FEATURES:
- Intuitive Work Flow – improve call handling Phone!Contact Status – save time
- Call Control – easily manipulate calls at the touch of a button
- Call Center Integration – queue calls coming to your phone
- Customizable Interface – brand or personalize
- Caller Identification – know who is calling before you take
the call - Call History – track how many calls you take, and how quickly they are managed
- Assured Reliability – for peace of mind
- Industry Standard Interfaces .- allows co-existence in standard network environments
- Integration to Touch Screen – for high-volume call-handling environments
- Server Licensing Integration – seamless integration with BroadWorks for licensing and service activation
- OCS Support – support for BroadWorks Open Client Services (OCS) to enable third-party call control and Operational Support System (OSS) functions
- Enterprise User Support – retrieve enterprise contacts from associated BroadWorks groups
- 3-Way Call Conferencing – add a third party to an active call.
- E-mail Messaging – send voice, messages to called party’s e-mail from within the BroadWorks Receptionist application
- Advanced Terminal Functions – ability to perform handset soft-pickup and hold functions from BroadWorks Receptionist
- Keyboard Shortcuts – keystrokes for handling shortcuts to many operator routines
- Auto Connect on Start-Up – automatic login on start-up and reconnection attempts
- Internationalization – BroadWorks Receptionist supports localization to your chosen language
- Help: integrated application HTML help
Call us to arrange an appointment to review and action plan for BroadWorks Receptionist implementation for your business.
Thanks,
Mukesh Sharma
Independent Sales Executive
www.SaveAndCooenctAnyWhere.com
prov (at) sympatico.ca
416 644 5558 (7:00am-7:00pm est)
“Success Solution Producer”